At hulita.xyz, we prioritize customer satisfaction, and we want you to be completely happy with your purchase. If for any reason you’re not satisfied, our return policy is designed to make the return process as easy as possible.
Please read through our return policy below for more information on how to return an item. By making a purchase on hulita.xyz, you agree to these terms.
1. General Return Information
We accept returns on eligible items within 30 days of the original purchase date. The items must be unused, undamaged, and in their original packaging to qualify for a return. Please ensure the product is in a saleable condition when returned. For hygiene and safety reasons, certain items may not be eligible for return, as outlined in our exclusions section below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the original purchase date.
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all tags and labels attached.
- Proof of purchase is required (order number or receipt).
If you meet the above criteria, you are eligible to return your purchase for a refund, exchange, or store credit.
3. How to Process a Return
To begin the return process, please follow these steps:
Step 1: Contact Us
Reach out to our customer support team at support@hulita.xyz or through our Contact Us page on the website. Provide your order number, the item you wish to return, and a brief explanation of the reason for the return.
Step 2: Receive Return Instructions
Once we receive your return request, we will send you detailed instructions on how to return the item, including the address for returns (if applicable). Please be sure to follow the instructions closely to avoid delays in processing your return.
Step 3: Ship the Item
Package the item securely in its original packaging, ensuring it is protected during transit. We recommend using a tracked shipping service to ensure the return reaches us safely. hulita.xyz is not responsible for lost or damaged returns that are shipped without tracking.
4. Return Shipping Costs
In most cases, customers are responsible for return shipping fees. However, if the return is due to an error on our part (e.g., you received a defective or incorrect item), hulita.xyz will cover the return shipping cost.
Please retain the shipping receipt for your records. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.
5. Refunds and Processing Time
Once we receive your returned item, we will inspect it to ensure it meets the return requirements. You will be notified via email once your return has been processed. The following options are available:
- Refund to Original Payment Method: If your return is approved, we will issue a refund to your original payment method. Please note that it may take 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Store Credit: If you prefer, we can issue store credit for the value of the returned item, which can be used on future purchases.
- Exchange: If you would like to exchange an item for a different size, color, or product, we can facilitate an exchange, subject to availability. If there is a price difference, we will either charge or refund the difference accordingly.
Please note that refunds can only be issued for items that meet the return eligibility criteria. Items that do not meet these criteria will be returned to you at your expense.
6. Non-Returnable Items
Certain products are not eligible for returns due to their nature. These include but are not limited to:
- Perishable goods, such as food or flowers
- Personalized or custom-made items
- Gift cards
- Downloadable software products
- Health and personal care items that have been opened or used
- Items on sale or clearance (unless otherwise stated)
If you have any questions regarding whether an item is eligible for return, please contact our customer support team before initiating the return.
7. Damaged or Defective Items
If you receive a damaged or defective item, we are deeply sorry for the inconvenience. Please notify us within 7 days of receiving the product. We will provide you with return instructions and offer you the option of receiving a full refund or a replacement.
To help us expedite the process, please include the following information when contacting us:
- Order number
- Photos of the damaged or defective item
- Description of the issue
8. Exchanges
We offer exchanges for certain products, subject to availability. If you would like to exchange an item, please follow the steps outlined in the How to Process a Return section. Once we receive your return, we will send you the exchange item as soon as possible.
If there is a price difference between the returned item and the exchanged item, we will process the appropriate payment or refund.
9. Gifts
If you received an item as a gift, you are still eligible to return the item for a refund or exchange. Please provide the order number or a gift receipt for processing your return.
If you return a gift item, we will issue store credit or a refund to the original purchaser’s payment method, based on their preference.
10. Refunds for Multiple Items
If you purchased multiple items and want to return only some of them, the refund will be issued for the items that are returned. If your order included a promotion or discount, please note that the refund will be adjusted according to the final purchase price, excluding the discount applied to the returned items.
11. International Returns
For international customers, the return process is slightly different. Please contact us for return instructions and note that you will be responsible for all international return shipping fees, customs duties, and taxes.
Once we receive your international return, we will process your refund or exchange.
12. Late Returns
We understand that sometimes delays happen, but we do ask that you return your items within 30 days of purchase. Returns made after this period will not be accepted unless there are exceptional circumstances, which will be reviewed on a case-by-case basis.
13. Policy Updates
hulita.xyz reserves the right to update or modify this Return Policy at any time. Any changes to the policy will be posted on this page, with the updated date reflected at the top. Please review this policy periodically to stay informed about our current return practices.
14. Contact Us
If you have any questions or concerns about our Return Policy or need assistance with your return, feel free to contact our customer service team:
- Address: 3270 Donnell Dr, Forestville, MD 20747, United States
Phone: +13012819024
Email: admin@hulita.xyz
We are here to help and will respond to all inquiries as quickly as possible.